This brought to mind a collection of asshole admin stories from the early internet. With a bit of googling, it was The Bastard Operator From Hell. God, I haven’t thought of those since the 90s. I can’t believe I could even recall something like that.
Anyway, fuck users.
I’d say it didn’t fail. It was never really a consumer phone. It was an attempt to get hardware in the hands of developers, and it achieved that.
Other posts here discuss why it didn’t receive wider adoption.
I daily drove my PinePhone until I could no longer receive MMS messages, since my service provider has a different APN for the internet and MMS. That, and the modem became more unreliable over time. I like my PinePhone, but an average user would never adopt it as it is.