Touchscreens are great to have, controlling Android Auto or Apple Carplay with physical buttons like you have to do in a Mazda is a nightmare.

The problem is when the touchscreen is used as a replacement for physical controls, instead of an addition. Stuff like controlling your climate control should not be exclusively controlled through the touchscreen

And don’t even get me started about VWs stupid decision to put touch controls on the steering wheel. At least they backpedaled on that decision pretty quickly