Brought to you by my discovery that some people think that “the customer is always right” isn’t the slogan of a long-dead department store, but rather it’s an actual call the cops law.
I used to work in CS for a cell phone provider. The most memorable call I had from that experience was a woman who spent over an hour yelling at me because her daughter had ordered a $1200 phone upgrade without permission. She was absolutely sure that it was illegal for us to charge her for that, because her daughter was not authorized to use her card, and because her daughter was under 18.
She didn’t want to return the phone, because she didn’t want her daughter to hate her. She just didn’t want us to charge her for it.
No, I don’t have to accept a digital photo of your license as ID. No, your birth certificate is not proof of identity; it doesn’t have your picture.
But the absolute worst one: Not only is this a beat-up photocopy of a foreign ID card with no photo; it also clearly states that you are 19 and even if I accepted this document as valid identification, which I can’t, I still could not legally serve you alcohol.
Worked in bars as a supervisor for 3 years, almost everytime I decided to cut a patron off (usually for being too drunk, or for being an arsehole) I would be met with “you can’t do that, it’s illegal, you HAVE to serve me”
No, I don’t. Service is at my discretion, and it wouldn often be unethical for me to continue to provide you with more alcohol, endangering yours and others around you further.
I once had a b2b customer (store owner) tell me that having different pricing for wholesale and retail customers was racist.
I’m pretty sure meant discriminatory but even that doesn’t make much sense.
It absolutely does make sense because it is discriminatory. He’s absolutely correct.
The mistake that you are making, is thinking that all forms of discrimination are bad. They’re not. Most are in fact good. We just don’t tend to call them discrimination.
He’s absolutely correct.
He said it was racist, so I’m gonna stick with he’s not correct.
The mistake that you are making, is thinking that all forms of discrimination are bad.
I am aware of the formal and common uses of the word.
You’re right that it’s incorrect about the racism. I was referring to the discrimination aspect.
If you’re aware, then why do you imply that it wasn’t discrimination? Or did I misunderstand that?
The customer called it racist. The person you were responding to said that discrimination would be a better descriptor, but also that the customer was still silly for thinking they had a case because of it, regardless of what words the customer used.
It takes a certain kind of person to get upset that a store isn’t treating you like an employee. What’s next, demanding access to the private areas? Wait, people already do that too :(
The person I responded to said discriminatory didn’t even make sense. I pointed out why it does make sense, because it is discriminatory and that’s perfectly fine.
Yes, that’s true and not in contrast with what I’ve said.
Some people just like to argue.
We do not have to keep a register open just because there is a customer in the store. We’ve been making closing announcements for almost an hour and the store closed 20 minutes ago. You had more then enough time to buy whatever you wanted. Come back tomorrow.
There are, in fact, no products in that empty drawer. I promise I’m not hiding them from you, ma’am.
could you just check the back please?
Sure, I can go play on my phone for 5 minutes while “checking the back”.
Karen look, ‘the back’ only has things we don’t have space for, it isn’t a secret second store we hide stuff from you.
They told me I had to honor an expired coupon for 5 cents off their gas.
Lots of people buy Emotional Support Animal vests online and think that means they can bring them into restaurants. Nope, FDA is very clear about it: trained service animals only. ESAs actually have almost no special privileges over regular pets. Basically the only exceptions they get are against pet policies/fees on leases.
I watched a guy get kicked out of the Costco food court area because he kept saying his dog was an “licensed” ESA. The Costco manager busted out a little card with the relevant federal laws for a service animal and listed all the rules the dog was breaking by lunging at people, not staying under the table, and barking it’s head off at a real service animal that was just sitting calmly under it’s owners table like nothing was going on around it.
Even if your dog is truly a licensed and trained service animal, but you’ve allowed it to continously break all the rules it’s supposed to follow in a private business. They can still kick you out if your dog doesn’t behave like it’s supposed to be behaving. That’s why it’s a big no no to interact with working animals with their vests on and for owners to let their working animals to break the rules repeatedly by misbehaving and never correcting them.
At one point I worked for an electronics repair shop fixing mostly phones, laptops, and game consoles. We actually had a great manager and we all just enjoyed fixing things, so we really weren’t out to rip people off like they usually came in thinking. Our store policy was even if we didn’t fix it, we didn’t charge you, and we stood by it.
One day a lady drops off her laptop with a cracked screen. Part of the screen was still working, but the majority was non functional and would surely worsen over time. We diagnose the laptop and give the customer a quote and she agrees to the repair. I let her know that once we start the repair, the previous screen will be destroyed during the removal process since it has no more integrity from being broken, she’s fine with that. We get the part in a few days later and I start the repair. At this point the woman’s husband calls - literally while I have the cracked screen half out of the laptop - and says stop the repair and return it how it was. We were like, we’re happy to give the laptop back, but unfortunately we’ve already started the repair and while removing the old screen it broke more so it would end up being returned in a worse condition.
This fucking guy screamed at me over the phone about how what we were doing was illegal, how we never got proper authorization blah blah. We offered to even do the repair at cost, but no that wasn’t good enough. When the husband and wife finally came into the store to pick up the laptop, he left screeching about how he was going to sue us. Unsurprisingly we never heard from him again.
how we never got proper authorization
Why do I feel like this is a domestic abuse situation. Husband broke her laptop in order to reduce her attempts to communicate with others? She goes to get it repaired, he finds out.
I think it’s the belief that the wife can’t authorise the repair…
"Actually, in the terms of service you signed with DirecTV, your NFL Sunday Ticket was set to auto renew after the first free year.
Also.
We’ve billed you for it for two months, and is now past the point where we can remove it. You have 5 additional payments.
This is in fact also not illegal apparently. Since it’s in the terms of service.
If you’d like to sue DirecTV please have your lawyer contact our TEAM of lawyers and we’ll be happy to address it."
Worked that soul sucking job for five long years while going to college. Sucked.
