Even if there’s an understanding of the doorman fallacy throughout most of the chain of command, you can still run into issues.

I know as an analyst both me and my boss were very aware of intangibles, but usually couldn’t find a way to model them. The consumers of our reporting would also want these, but couldn’t always tell a story that was palatable to the client to justify the expense.

You end up with everyone knowing the doorman is a big deal but being unable to hold onto him.