Regular people get help with basic stuff in windows All the time. That’s why there is a Geek Squad in best buy. That’s probably the only thing missing for the non technical Linux users.
If people are paying someone to “install” their printer, why would it be different with Linux.
In fact, in Linux they’d need less tech support as many windows users calls are for slowness, virus and obsolescence.
Let’s not compare usability using different standards
People like closed and predictable environments. The step is not to tell them to “get over it” but to instead show them carefully why things are safe. Also to be able to hand them a machine and go “here, it has Ubuntu” because, even though we know it’s easy, asking someone to put it on their computer is not goingnto happen.
Part of why people use Windows, too, is for compatibility. Why would someone go through all that just to end up not being able to use what they know? I’m not even saying they shouldn’t, and may the alternatives are actually better, but now it’s getting weird. And even asking them to pick a distro I mean which one do we decide is “the distro for the public”?
Again, I’m not saying people in this computer age not knowing how basic computer stuff works is a good thing. It is the reality however, and while it needs to change I’m not sure how to go about it.
You just gave four options and an “etc.” and dude that’s not going to make anyone any more comfortable. If people don’t have friends who can help them, and a lot of people don’t, then how are they supposed to even know to ask for Linux, the set of OSs which have a reputation for being finnicky? They’re just supposed to grab a USB stick and learn what ISOs are, jump in the BIOS and mess with boot orders, and- do you not see the problem?
I agree that people should learn this shit. I’m not in IT but I deal with my computer myself, or a mechanic but I fix my own car, or a plumber but I have no problems dealing with certain issues here but a lot of people aren’t like that and are in fact actively discouraged from cracking into their electronics or their cars or their homes. It sucks, but you gotta deal with that before naming off distros when they don’t even know what a distro even is.
If people are paying someone to “install” their printer, why would it be different with Linux.
With printers spesifically I’d bet people don’t need to pay for support with Linux as much. Sure, there are models which just won’t work, but in general my experience is that printers are mostly plug’n’play with Linux.
A few months ago I did a helpdesk gig on one local small business. They consume a lot of paper due to requirements on their business and they have some fancy KonicaMinolta photocopier. They guys who installed the printer had struggled for hours to get that thing to work on their Win10 machines. I did what was requested and they asked if I could print out notes I wrote for them for reference but immediately started to wonder if that’s feasible as the printer was so difficult to install. It took less than a minute for my mint-laptop to locate the printer and start using it. No idea if the printer company techs were just incompetent or if the software for it is bad, but apparently I’m now some kind of tech-deity in their office…
Again. Have you used Fedora, Mint, Ubuntu?
Regular people get help with basic stuff in windows All the time. That’s why there is a Geek Squad in best buy. That’s probably the only thing missing for the non technical Linux users.
If people are paying someone to “install” their printer, why would it be different with Linux.
In fact, in Linux they’d need less tech support as many windows users calls are for slowness, virus and obsolescence.
Let’s not compare usability using different standards
People like closed and predictable environments. The step is not to tell them to “get over it” but to instead show them carefully why things are safe. Also to be able to hand them a machine and go “here, it has Ubuntu” because, even though we know it’s easy, asking someone to put it on their computer is not goingnto happen.
Part of why people use Windows, too, is for compatibility. Why would someone go through all that just to end up not being able to use what they know? I’m not even saying they shouldn’t, and may the alternatives are actually better, but now it’s getting weird. And even asking them to pick a distro I mean which one do we decide is “the distro for the public”?
Again, I’m not saying people in this computer age not knowing how basic computer stuff works is a good thing. It is the reality however, and while it needs to change I’m not sure how to go about it.
You start with any mainstream distro. Ubuntu, Fedora, Suse, Mint and the like.
The differencea between them aren’t relevant to a new user.
You install whatever you are comfortable with to be able to help them.
You just gave four options and an “etc.” and dude that’s not going to make anyone any more comfortable. If people don’t have friends who can help them, and a lot of people don’t, then how are they supposed to even know to ask for Linux, the set of OSs which have a reputation for being finnicky? They’re just supposed to grab a USB stick and learn what ISOs are, jump in the BIOS and mess with boot orders, and- do you not see the problem?
I agree that people should learn this shit. I’m not in IT but I deal with my computer myself, or a mechanic but I fix my own car, or a plumber but I have no problems dealing with certain issues here but a lot of people aren’t like that and are in fact actively discouraged from cracking into their electronics or their cars or their homes. It sucks, but you gotta deal with that before naming off distros when they don’t even know what a distro even is.
I said “you” generic as a knowledgeable person.
The people you are talking about didn’t install windows either. I’m talking about comparing apples and apples.
There is no more difficulty installing or using windows or Linux, but in Linux there are less problems.
With printers spesifically I’d bet people don’t need to pay for support with Linux as much. Sure, there are models which just won’t work, but in general my experience is that printers are mostly plug’n’play with Linux.
A few months ago I did a helpdesk gig on one local small business. They consume a lot of paper due to requirements on their business and they have some fancy KonicaMinolta photocopier. They guys who installed the printer had struggled for hours to get that thing to work on their Win10 machines. I did what was requested and they asked if I could print out notes I wrote for them for reference but immediately started to wonder if that’s feasible as the printer was so difficult to install. It took less than a minute for my mint-laptop to locate the printer and start using it. No idea if the printer company techs were just incompetent or if the software for it is bad, but apparently I’m now some kind of tech-deity in their office…
I put that in quotes because geeksquad sometime gets called to literally just connect cables and show the client where the power button is.
And my point is not to blame the clients. My car mechanic may be laughing about me taking the car to do things I can do my self in 5 minutes.
The point is that windows isn’t easier. It just has more readily available support and people who start using windows are OK calling someone.
People starting with Linux think that if they find an obstacle, “that’s it, Linux bad”, instead of paying someone to solve it.