I think the big difference is that they seem to be optimizing for customer satisfaction where others are not.
My favorite example I use often is how the Steam Deck comes with a case. It’s free and there’s not even an option to not get it. They know you need one, they include it. The Switch doesn’t come with a case. They know you need one but they don’t care. You’ll buy one if you want it bad enough and that’s more revenue.
I think the big difference is that they seem to be optimizing for customer satisfaction where others are not.
My favorite example I use often is how the Steam Deck comes with a case. It’s free and there’s not even an option to not get it. They know you need one, they include it. The Switch doesn’t come with a case. They know you need one but they don’t care. You’ll buy one if you want it bad enough and that’s more revenue.
It’s just a different type of optimization.
I have a switch that never left the house, definitely not needed.
I’m sorry for your lo$$.