Here’s the thing… Once an organization grows to a certain point, it takes on a mind of it’s own.
Decision making becomes fragmented. Details are lost between the decision and the decision maker
It’s impossible to manage 100, let alone 1000 people directly, so metrics creep in as a way to reward good performance (and maybe punish low performance).
And because we’re a hierarchial society, we further group into divisions and teams. The people who get the best metrics out of their teams are more likely to move up, the bad managers are more likely to be towards the bottom. And honestly, good lower management is mostly taking care of your people
So you’re more likely to get managers who don’t have the integrity to take a firm stand, so maybe when a worker realizes “oh shit, were leaking into the groundwater” it gets watered down to “we found a leak, but it won’t impact production” before it gets up to someone who could authorize a shutdown and fix
It’s possible for a company to do horrible things without any bad actors, and we do have plenty of bad actors around.
It’s possible to fight against this sort of thing through culture or policy, but the natural inclination is always going to maximize the metrics at any cost
Here’s the thing… Once an organization grows to a certain point, it takes on a mind of it’s own.
Decision making becomes fragmented. Details are lost between the decision and the decision maker
It’s impossible to manage 100, let alone 1000 people directly, so metrics creep in as a way to reward good performance (and maybe punish low performance).
And because we’re a hierarchial society, we further group into divisions and teams. The people who get the best metrics out of their teams are more likely to move up, the bad managers are more likely to be towards the bottom. And honestly, good lower management is mostly taking care of your people
So you’re more likely to get managers who don’t have the integrity to take a firm stand, so maybe when a worker realizes “oh shit, were leaking into the groundwater” it gets watered down to “we found a leak, but it won’t impact production” before it gets up to someone who could authorize a shutdown and fix
It’s possible for a company to do horrible things without any bad actors, and we do have plenty of bad actors around.
It’s possible to fight against this sort of thing through culture or policy, but the natural inclination is always going to maximize the metrics at any cost